Booking, Cancellation & Refunds

Shoot dates are held once a booking is confirmed in writing and the deposit has been paid.

The deposit covers holding the date and turning down other work for it. It is applied to the total fee and is non-refundable if you cancel, except as described below.

Please tell us as early as you can. The earlier a date is released, the more likely it is to be filled.

Where a cancelled date can be filled with other work, we will refund what we reasonably can. Where a postponement is to a date we are available for, the deposit can normally be moved rather than lost.

The specific notice periods and any balance due on late cancellation are set out in your booking agreement.

If illness, accident, equipment failure or another circumstance beyond our control prevents us from shooting, we will try first to arrange a suitable replacement photographer or an alternative date.

If neither can be arranged, all money you have paid, including the deposit, is refunded in full.

Outdoor and travel shoots depend on conditions we do not control. Where weather or access makes a shoot unworkable, we will agree an alternative date rather than treat it as a cancellation.

Presets, classes and other downloadable products are not on sale yet. When they are, this section will set out their refund terms.

Because digital products are delivered immediately and cannot be returned, refunds on them will generally be limited to files that are faulty or not as described. Any statutory rights you have are unaffected.

Nothing here removes rights you have under consumer law. If a legal right conflicts with something on this page, the legal right applies.